Pre-sale service： Provide One-stop Turnkey Solution for our global customers,and full ranges of technical service support on the correct Selection of plastic injection machine;
1.Try to understand comprehensively customer's special demand on plastic molding machine.
2.Help customer to select the appropriate Injection machine model.
3.Recommend the suitable Auxiliary equipment for customers.
4.If necessary, help customer design the layout of the water, electricity, gas and oil for customer new plant.
In- sale service：
1. Communicate closely with production department and Report the machine production update every week.
2. Deliver the qualified machines to customer on time.
3. Offer free Training to customer’s engineers and Injection molding machine operator in our factory.
After-sale service：
1. if meet any technical issue after receive the machine, please call or email us, we will feedback in 12 hours and give online guide first such as video call.
2. we can send our engineer to customer factory for big Injection machine installation and testing, but customer have to pay return flight tickets and accommodation cost.
3. we can also provide free technical service for customer existing used Injection molding machines during our engineer visit period.
4.Guarantee terms
4.1 The whole machine is guaranteed 12 months(Easily damaged parts excluded)
4.2 Our service engineer will pay regular visit on your factory every year , help to do the plastic molding machine inspection and maintenance, and solve the problems you have met during machine usage and feedback your comments and suggestion to our management team.
4.3.All the machines sold can enjoy the lifetime warranty, machines that exceed warranty period, we will charge a reasonable cost for the spare parts and labor fee.
4.4 Spare parts supply and service
injection molding machine components will be provided
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